Refund and Return Policy

Thank you for purchasing an eSIM from recargas-sim.online. We strive to provide you with a seamless and reliable connectivity solution for your travels in Chile. Please read our Refund and Return Policy carefully.

1. eSIM Activation and Usage

  • Our eSIMs are designed for easy activation via QR code and are intended for use in compatible devices within Chile.
  • It is your responsibility to ensure that your device is eSIM-compatible and unlocked before purchasing an eSIM from us. We are not responsible for compatibility issues.
  • Please follow the activation instructions provided carefully. If you encounter any issues, contact our customer support team immediately for assistance.

2. Refund Eligibility

  • Due to the nature of digital products, we generally do not offer refunds once the eSIM QR code has been delivered to you.
  • However, we may consider refunds in the following exceptional circumstances:
    1. Technical Issues: If you experience technical issues that prevent you from activating or using the eSIM, and our support team is unable to resolve the issue within a reasonable timeframe.
    2. Incorrect eSIM Delivery: If you receive an incorrect eSIM QR code or plan that does not match your order.
    3. Service Unavailability: If the eSIM service is unavailable in the areas where you are traveling, despite our coverage map indicating availability.

3. Refund Request Process

  • To request a refund, you must contact our customer support team within 7 days of the purchase date.
  • Please provide the following information in your refund request:
    1. Your order number
    2. A detailed description of the issue you are experiencing
    3. Screenshots or other evidence to support your claim
    4. The steps you have taken to troubleshoot the issue
  • Our support team will review your request and may ask for additional information to assess the situation.

4. Refund Approval and Processing

  • If your refund request is approved, we will process the refund within 7-10 business days.
  • The refund will be issued to the original payment method used for the purchase.
  • We reserve the right to refuse a refund if we determine that the issue is due to user error, device incompatibility, or violation of our Terms and Conditions.

5. Cancellation Policy

  • You may cancel your order before the eSIM QR code has been delivered. In this case, a full refund will be issued.
  • Once the eSIM QR code has been delivered, the order cannot be cancelled, and our standard refund policy applies.

6. Contact Us

  • If you have any questions about our Refund and Return Policy, please contact our customer support team through the contact form on our website.